Meiqia brings conversations from web, app, WeChat and email into a single workspace. Agents never juggle multiple back offices — every conversation, its context and its history live in one place.
One inbox for all channels
The queue sorts by waiting time, channel and priority, and agents can filter down to their own skill group.
- Unified queue across channels
- Filter by channel, group and priority
- Conversations past SLA float to the top
Context before you reply
Opening a conversation shows the visitor source page, browse history, past conversations and profile fields.
- Source page and browse trail
- Past conversations and tickets
- Profile and custom fields
FAQ
How many chats can one agent handle?
The concurrent limit is configurable; six to eight parallel chats is a common setting, after which new assignment slows down.
Can a visitor resume after closing the page?
Yes. The conversation stays in the list, and reopening the widget continues where it left off.