Recent changes to Meiqia, covering new capabilities, enhancements and notable fixes. Client versions and cloud capabilities are noted separately.
5.8.x
AI agent assistant went generally available; tickets gained SLA timers; mobile was redesigned.
- AI follow-ups and summaries
- Ticket SLA and overdue alerts
- Mobile voice and macros
5.7.x
Knowledge base bulk import and similar-question suggestions, plus channel drill-down in reports.
- Bulk import
- Similar-question suggestions
- Channel drill-down
FAQ
Do cloud updates require a client upgrade?
Usually not; changes that need a new client are noted explicitly.
Where are older releases?
See the yearly release summary page.