You do not write scripts. Configure greetings, knowledge scope, confidence threshold and handoff conditions, and you have a working automated flow.
Design the flow
Greet visitors with a menu so they can pick a topic instead of typing into the void.
- Greeting and menu
- FAQ shortcuts
- Fallback phrasing
Threshold and handoff
Hand off when confidence is low or a visitor explicitly asks for a human.
- Confidence threshold
- Keyword-triggered handoff
- Summary attached to handoff
FAQ
What if the bot answers badly?
Visitors tap "not helpful" to reach a human, and the question is logged for you to add to the knowledge base.
Can I roll out gradually?
Yes. Enable on one channel, watch the resolution rate, then expand.